Customers can expect their account managers to inform them about the primary customer service contact assigned to their account. Telephones will be staffed from 6:00 am – 5:00 pm (PST) in the US and from 6:00 am – 5:00 pm (CST) in Asia. A list of primary phone numbers and customer service specialists by site is provided below.
Customer Service can help with the following:
- Quotations
- Order Confirmation
- Status and Tracking Information
- RMA and CAR assistance
Global Director of Customer Service
April Franklin
503-992-4378
april.franklin@merix.com
Director Asia Customer Service
K.C. Leung
(852) 2357 8104
kc.leung@asia.merix.com